Accessibility on kappahl.com

Everyone should be able to use our website. Here you’ll find information about its accessibility, and how to get in touch with us if something isn’t working.

 

Contact us about accessibility

If you notice something on the website that doesn’t work, or if you’d like any information read aloud, please contact us. We want to fix any issues and make the site better for everyone.

You can:

• Email us at info@kappahl.com

• Call us on +46 10 138 87 11

Accessibility standards we follow

As a Swedish e-commerce company, we’re required to follow the Act on Accessibility of Certain Products and Services. You can find out more about this law on the Swedish Post and Telecom Authority’s (PTS) website.

We meet these legal requirements by following the European accessibility standard EN 301 549, which promotes inclusive design. We also adhere to WCAG 2.1 Level AA, a global standard for web content accessibility.

How accessible is our website?

We aim to meet all criteria in the EN 301 549 and WCAG 2.1 Level AA standards. Overall, we believe our website meets these requirements, but there are still some areas that need improvement. See the section Content that isn’t accessible.

Content that isn't accessible

We know some parts of the website aren’t fully accessible yet. We’re actively working to fix this and expect to have the issues resolved during the first quarter of 2026.

General issues

These may affect all visitors:

• Some documents and videos aren’t fully accessible. They were published before current legal requirements, or are on parts of the website that aren’t part of our online store. We’re working continuously to make them more accessible.

• The service for reporting concerns to us (whistleblowing) isn’t fully accessible. It’s also on a part of the website that isn’t part of our online store. We’re working with the provider to improve it.

For screen reader users

• Product images on product pages and in listings may sometimes lack alternative text.

• Line breaks are sometimes used just to add space in the text. This can make screen readers pause in unexpected ways.

• The list of job openings doesn't automatically announce new results when you use the search or filters. This makes it difficult to know if anything has changed.

How we test accessibility