Accessibility on kappahl.com

We want everyone to be able to use Kappahl’s website. Here you’ll find information about the site’s accessibility and how to get in touch with us if something isn’t working.

Contact us about accessibility

If you notice something on the website that doesn’t work, or if you’d like any information read aloud, please contact us. We want to fix any issues and make the site better for everyone.

You can:

• Email us at info@kappahl.com

• Call us on +46 10 138 87 11

Accessibility standards we follow

As a Swedish e-commerce company, we’re required to follow the Act on Accessibility of Certain Products and Services. You can find out more about this law on the Swedish Post and Telecom Authority’s (PTS) website.

We meet these legal requirements by following the European accessibility standard EN 301 549, which promotes inclusive design. We also adhere to WCAG 2.1 Level AA, a global standard for web content accessibility.

How accessible is our website?

We aim to meet all criteria in the EN 301 549 and WCAG 2.1 Level AA standards. Overall, we believe our website meets these requirements, but there are still some areas that need improvement. See the section Content that isn’t accessible.

Content that isn't accessible

We know some parts of the website aren’t fully accessible yet. We’re actively working to fix this and expect to have the issues resolved during the first quarter of 2026.

General issues

These may affect all visitors:

• Some documents aren’t accessible because they were published before current legal requirements. We’re updating them on an ongoing basis.

• Some videos don’t meet accessibility standards because they were published before current legal requirements. For example, the video on the Working within Kappahl Group page.

• The service for reporting misconduct isn’t fully accessible. It's provided outside our e-commerce offer and not covered by accessibility legislation. We’re working with the supplier to improve it.

For screen reader users

• Product images on product pages and in listings may sometimes lack alternative text.

• When you remove, increase, or decrease the number of items in your shopping cart, you don’t get a clear confirmation of what changed. This can make it hard to tell if your action went through.

• In forms with checkboxes or radio buttons, it’s not always clear what the options refer to. It can feel like hearing options without first hearing the question.

• Line breaks are sometimes used just to add space in the text. This can make screen readers pause in unexpected ways.

• The list of job openings doesn't automatically announce new results when you use the search or filters. This makes it difficult to know if anything has changed.

How we test accessibility