Accessibility on kappahl.com

We want as many people as possible to be able to use Kappahl’s website, no matter their circumstances. Here you’ll find information about the site’s accessibility and how to get in touch if something isn’t working.

Contact us about accessibility

If you notice something on the website that doesn’t work, or if you’d like any information read aloud, please contact us. We want to fix any issues and make the site better for everyone.

You can:

• Email us at info@kappahl.com

• Call us on +46 10 138 87 11

Accessibility standards we follow

As a Swedish e-commerce company, we’re required to follow the Act on Accessibility of Certain Products and Services. You can find out more about this law on the Swedish Post and Telecom Authority’s (PTS) website.

We meet these legal requirements by following the European accessibility standard EN 301 549, which promotes inclusive design. We also adhere to WCAG 2.1 Level AA, a global standard for web content accessibility.

How accessible is our website?

We aim to meet all criteria in the WCAG 2.1 Level AA standard. Overall, we believe our website meets these requirements, but there are still some areas that need improvement. See the section below: Content that isn’t accessible.

Content that isn't accessible

We know some parts of the website aren’t fully accessible yet. We’re actively working to fix this and expect to have the issues resolved by fall 2025.

General issues

These may affect all visitors:

• Some clickable areas are too small.

• The login to the customer club is not fully accessible. It can be difficult to log in using a keyboard or screen reader. The text in the input fields has too low contrast, which can make it hard to see what information should be entered.

• The button and text in the search field for "Find an item in store" have too low contrast, which can make it hard to see and understand how the feature works.

• Some documents aren’t accessible because they were published before current legal requirements. We’re updating them on an ongoing basis.

• Some videos don’t meet accessibility standards because they were published before current legal requirements. For example, the video on the Working within Kappahl Group page.

• The service for reporting misconduct isn’t fully accessible. It's provided outside our e-commerce offer and not covered by accessibility legislation. We’re still working with the supplier to improve it.

For screen reader users

• The skip link to jump past the header and go straight to the main content can sometimes be hidden behind a banner.

• Product images on product pages and in listings are missing alternative text. We’re working on adding this, and expect to have it in place by September 2025.

• In the shopping cart, the buttons for “Increase,” “Decrease,” and “Remove” lack clear descriptions. If you use a screen reader, it can be unclear what the buttons do and which product they apply to.

• When you remove, increase, or decrease the number of items in your shopping cart, you don’t get a clear confirmation of what changed. This can make it hard to tell if your action went through.

• On the checkout page, screen readers may have trouble recognizing when the language changes. We’re working with our service provider to fix this.

• In forms with checkboxes or radio buttons, it’s not always clear what the options refer to. It can feel like hearing options without first hearing the question.

• Line breaks are sometimes used just to add space in the text. This can make screen readers pause in unexpected ways.

• The list of job openings isn’t clearly read out by screen readers. For example, the application deadline can be hard to hear, and some text is read in the wrong language.

For keyboard users

How we test accessibility